Genesis Software Systems Launches New Website For Client Support

Genesis Software Systems announced that it has launched a new web site to serve their software users. Designed from the ground up to serve the needs of Genesis clients, the site boasts helpful articles on various aspects of Genesis Advantage software and its successful implementation. Clients can submit “Help Tickets” to technical support right from the website and the Genesis technical support staff can answer by posting a reply at the web site or sending an email. Clients will still be able to request technical support by phone or fax as they have done in the past.

“Our goal with this new web site is to streamline technical support, so that we are able to respond to customer requests more quickly and provide more information to each person,” said Genesis Software Systems president Crystal Migliore. “Our tech team has worked hard to assemble the best information in a format that makes it easy to access.”

The site was developed by the Genesis technical support staff, led by Karla Wagner. Information from the Genesis User Guide along with many articles written by the tech staff for specific situations have been included to make the site the most complete resource Genesis users have ever had. Initial reaction from Genesis users has been very positive, especially from clients who had requested an online tech support option.

About Genesis Software Systems: Genesis Software Systems, located in Spokane, WA, has been supplying affordable, easy to use software solutions to the retail furniture industry for over 20 years. With over 500 clients in North America and Europe, they are an industry leading supplier of retail software to small and medium sized furniture and accessory stores. For more information, please contact Genesis Software Systems at 509-536-4739 or sales@ilovegenesis.com.