Klaussner Home Furnishings Launched Online Training “Klaussner University”

Furniture World News Desk on 4/19/2014

At the recent High Point show, Klaussner introduced its online training course. Klaussner University Earn & Learn is a free online sales training course for retail sales associates who sell Klaussner furniture and Enso memory foam mattresses. 

The training modules are self-study, individualized instruction and can be accessed from any computer or mobile device via the Internet. This self paced, focused format allows sales associates to learn at their own speed without interfering with valuable selling opportunities. Sales associates who complete the training program will receive industry recognition and a certificate of achievement.

Online manager tools allow busy store managers to easily track their employee progress. Managers are able to correlate sales success with training.

Built with The Furniture Training Company's proven interactive learning technologies, these training modules are designed to teach sales associates how to sell Klaussner upholstery (fabric and leather), motion furniture, casegoods, and Enso memory foam mattresses. The FTC technologies integrate media rich learning presentations, knowledge check practices, online tests and printable worksheets as well as other learning activities into every training module, thus ensuring that salespeople actually use the training in their everyday sales activities.

The Furniture Training Company has won numerous training and educational awards for its engaging and effective training programs. Greater than 90% of the thousands of sales associates who have completed FTC programs have commended the training for its ease of use, quality of information, enjoyment, and in leading to an increase in personal sales. For these reasons Klaussner Home Furnishings has partnered with The Furniture Training Company to produce Klaussner University

“We are excited to release this comprehensive training program for our dealers and their sales associates,” said Len Burke, vice president of marketing. “Training, we believe, is the essential requirement for moving this industry away from just selling furniture by price and instead helping consumers recognize us as a fashion industry. Without professional well-trained salespeople consumers will be left on their own to find the right furniture to make the rooms in their homes more functional, comfortable, and beautiful.”

“This training program really shows Klaussner's commitment to the importance of retail sales associates.” said Mark Lacy, President of The Furniture Training Company. “By investing in a high quality training program, Klaussner is helping associates sell more Klaussner furniture as well as every other product carried within a retail furniture store.”

About Klaussner: Headquartered in Asheboro, N.C., Klaussner Home Furnishings has grown to become one of the largest furniture companies in America, recently moving to its 90,000 square foot showroom in High Point. With a network of facilities to house and produce goods and worldwide import sources, Klaussner continues to lead the industry in best practices and customer satisfaction. The company currently offers more than 500 furniture styles with 600 fabric choices, and more than 75 leather options, and guarantees delivery of its domestic products in 21 days or less.