Over 154 Years of Service to the Furniture Industry
 Furniture World Logo

Furniture World Articles by Peter Schlosser

Read Lock Yourself in the Kitchen

Published: 3/19/2022
Ideas by way of Jagger and Richards for Furniture World readers to either consider or dismiss.

Read Common Sense Approaches to Customer Service

Published: 1/10/2022
Remove six major roadblocks to providing great customer service that exist in the vast majority of retail furniture stores.

Read Delivery: Two Guys and a Truck

Published: 9/25/2021
When a delivery driver is both the first and last person your customer meets after an online purchase, making a great impression is even more important.

Read The Delivery Tool Quandary

Published: 7/30/2021
How to reduce frustration and extra costs resulting from lost tools and touch up materials during delivery.

Read The Repair, Replace or Refund Decision

Published: 11/20/2020
How to improve your service call decision-making in 2021 so that the resolution you suggest is also best for your profitability.

Read Delivery: Hold the Pickle!

Published: 6/6/2020
More delivery options helps your customers feel in control.

Read Nuts & Bolts Delivery Promises

Published: 3/24/2019
Sure fire ways to get to 99 percent perfect first time deliveries.

Read Who Cares About Service?

Published: 1/14/2018
Most of us retailers say we care about service, but isn't it mostly just for mottos, mailings, mission statements and group hugs?

Read R-E-S-P-E-C-T

Published: 11/27/2015
You can’t get to nearly 100% first time delivery success in 2016 without it.

Read Service, An Opportunity To Keep Your Word

Published: 3/24/2015
When can a customer service call be a good thing?

Read An End To Replace, Return, Refund: How To Reach 100% Perfect Deliveries

Published: 12/28/2014
If you are interested in 100% first-time delivery, read this article, but note: Unless you and your managers are willing to demand nothing less than perfect, don’t bother.

Read Repair Solutions For Matte Finishes

Published: 7/11/2013
Quick and easy repair for matte finishes solutions -- that aren’t.

Read Quick & Easy Furniture Repair

Published: 10/5/2011
Do you have a backlog of damaged stock? Are your quick and easy finish repair solutions turning out to be neither quick nor easy?

Read Getting Caught In The Cheap Furniture Trap

Published: 6/7/2010
Retailers like COSTCO don’t lose customers when they sell furniture that fails to live up to customer expectations for quality. The same cannot be said for local furniture retailers. Here are five ways to avoid the cheap furniture trap.

Read Sorry Ma’am, But These Are Factory Standard Defects

Published: 8/19/2009
Retailers can remedy their sagging sales with something that has nothing to do with sales—and can cost very little as well.

Read Tips For Moving Oddball Inventory

Published: 11/9/2007
If a piece is clearance, then technically, you are getting whatever you can for it, right? Well, why not consider other more profitable options?

Read Preparation For Fixing Your Repair Department

Published: 12/11/2006
Once you decide to stop sending repairable furniture to clearance, you need to prepare your staff and managers to be fully engaged in the process.

Read Being Held Hostage By Your Repair People?

Published: 4/17/2006
Store owners are losing control of their repair departments. Easily fixable imported goods are going to clearance or being written off as junk. It’s a problem that negatively impacts profitability and customer satisfaction.

Read Time Tested Furniture Repair Techniques

Published: 8/11/2005
There are lots of good books that will tell you how to repair solid wood furniture, but what about imported furniture built from particleboard and resin? Repairing these products requires a special way of thinking, and some special techniques.

Read Pity The Poor Delivery Driver

Published: 6/26/2004
Stupid drivers! Honestly, can they ever manage to deliver something without tearing it up? Don’t blame the driver without first looking closely at other areas of your business that may cause or contribute to failures recognized at the time of delivery.

Read Fix Import Repair Problems

Published: 6/10/2004
Imports come with several key advantages, like better profit margins; more adventurous finishes, shapes and styles; and a wide range of prices. Choosing furniture at markets based on looks and repairability means that you will be able to make repairs whenever necessary, turning damaged goods back into first quality rather than sending them to the clearance center.

Read Touch Up Old Repair Techniques

Published: 6/10/2004
You can save time and money by taking a critical look at your repair and deluxing operations. New touch up products and the challenges of imported goods have changed the way store and delivery people should perform their jobs to maximize customer satisfaction and bottom line performance.

Read Making Consistent, "Clean" Deliveries

Published: 6/10/2004
For many furniture retailers, consistently making “clean” sales and perfect deliveries is as difficult as grasping that gold ring on an antique carousel. Peter Schlosser reviews the entire process from receiving to delivery. Potential problem areas are identified and solutions described.

Read Broken Furniture Repair Departments

Published: 6/10/2004
Third party repairs, in-home repairs and poorly managed in-house operations can drain your budget dry if you’re not careful. These situations can usually be avoided with proper planning and equipment.