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Volume 147 NO.1 January/February issue cover photo

Cover Photo: Click here to view the latest digital edition. Craftmaster, in partnership with its sister company Legacy Classic, offers this modern sofa as part of the Rachael Ray Home collection, a whole home offering of case goods and upholstery. This style is a key piece in the Highline collection, inspired by the celebrity’s New York home. For more information, visit www.rachaelrayhome.com or www.cmfurniture.com.

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Kaizen Blitz

A short-term Kaizen Blitz event will increase furniture store efficiency and effectiveness in 2017.

Clarifying & Confirming

These two sales skills help to demonstrate that the salesperson has respect for the shopper’s thoughts and feelings.

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