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The Art & Science of Retail Scents

Research and anecdotal evidence shows that ambient scenting in retail stores improves the customer experience. Precisely how to scent a store, however, requires a lot of thought and attention to detail.

The Customer Service Challenge

Challenge yourself to find at least five opportunities in each example presented in this article to turn good into great customer service!

Sell More Rugs Than You Thought Possible - Part 2

More success strategies from rug experts of vital interest to retail furniture store owners, buyers and sales professionals. The discussion continues (from September/October Furniture World) with an emphasis on retail sales training programs and sales techniques.

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Bernhardt Dresser

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Henredon scene one

Posted 11/24/2014

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Volume 144 NO.6 November/December issue cover photo

Cover Photo: Click here to view the latest digital edition. It’s a new day at American-made Borkholder Furniture. Here, the new Transitions collection explores the intersection of heirloom quality furniture and mid-century Scandinavian design. See more information  www.borkholderfurniture.com.

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