Training Subscriptions Now Include Phone Scripts and Email Templates for Eﬀective Follow-Up with Customers
Furniture World News Desk on
WIth thousands of salespeople struggling to stay in regular contact with their customers, now is the perfect time to utilize a simple-to-use tool that includes expertly crafted scripts and templates for making effective phone calls, emails and texts. With The Furniture Training Company’s Customer Follow-up Tool salespeople can now feel conﬁdent knowing they’ll say and do the right things when they reach out to their customers.
Salespeople can easily create individualized plans for each of their customers by 1) identifying a reason to follow up (e.g. a previous purchase, an upcoming sale, to thank a new customer for visiting) 2) deciding how and when to contact the customer, and 3) using a prewritten script or template to ensure the right message is shared with the customer. Customized plans lead to trusting relationships and trusting relationships lead to customer loyalty and product purchases
The Customer Follow-up Tool manages the interactions planned for each customer, and reminds the salesperson of each day’s interactions. Robust reporting tools allow managers to track salespeople communication with their customers.
Created exclusively for the furniture industry, the Customer Follow-up Tool ensures dealers and salespeople remain focused on maintaining relationships and closing sales. Salespeople and retailers don’t have to leave valuable customer relationships to chance.
Since launching The Furniture Training Company in 2009, tens of thousands of salespeople have gained the skills they’ve needed to increase their sales by 10 to 25%.
About the Furniture Training Company (FTC)
Since 2009 FTC has trained nearly 40,000 salespeople from more than 1,000 retail locations. FTC’s parent company, LetterPress Software, Inc. was founded in 1997 and has designed and developed training solutions for such notables as Klaussner, Guardsman, Cozzia USA, OW Lee, The U.S. Dept. of Agriculture, 4-H, BoysTown, Kaplan, and Ernst & Young.