Industry Icon Simon Kaplan of Crest Furniture Passes at 97
Kaplan was a remarkable individual who, with his wife Annette and a group of talented WW2 veteran managers, built his operation from the ground up.
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Editor’s Corner: The Happiest Man in the World
In an environment where delivery disasters, supply snafus, warehouse worries, and cranky customers are the norm, it has to be tough for retail owners and managers to be happy.
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Design & Designer: Michelle Lamb
The trend and design consultant comments on trend styles and colors, plus discusses how retailers might adjust the percentage of core vs. trend merchandise in their stores.
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Editor’s Corner: 2022 Forecast &
The Old Farmers’ Almanac
I hope that the business climate in 2022 will be less chilling for our industry than the Almanac’s forecast.
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The Old Farmers’ Almanac
Editor's Corner: The Importance of Designing Joyful Retail
The feature article in this issue of Furniture World provides insight into the “design of joyful retail.”
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Design & Designer: Ingrid Fetell Lee
Designer and “Joyful” author discusses how retailers can adapt in-store environments to influence moods and affect shopping behaviors.
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Editor's Corner: Don't Kill that Fly!
Are we stuck in the furniture industry’s version of flypaper—sticky, pandemic-created—where the end to the inconvenience and uncertainty is endless?
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Consumer Financing For a Post COVID World
Best retail practices using consumer financing options to increase close rates and average sale through 2022.
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Furniture Leasing: Fernish Has A New Model
Online furniture retailer Fernish targets a young mobile audience that sees traditional furniture retail as clunky, costly, inefficient and hassle intensive.
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Editor's Corner: Not Everyone
No, not that kind of cookie.
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Retailer’s Guide to Digital Advertising
Here’s what’s going on in retail with IP targeting, OTT, mobile ID targeting, programmatic, targeted Facebook ads and much more.
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Editor's Corner: Don’t Trip On The Dismount
Nobody in our industry can deny that the past months have been grueling.
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Furniture World: 150 Years of Furniture Retailing
Retailers are arrested, die of apoplexy, visit furniture shows, and pioneer DTC mattress sales models. It's the same old home furnishings business!
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150 years of never changing needs.
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Editor's Corner: Potential to get ugly out there.
Supply chain issues are unavoidable, but it is useful to mitigate damage to your brand.
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Advertising Strategies for 2021
Tips and advertising strategies for furniture and bedding retailers who want to grow market share in 2021 and beyond.
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Editor's Corner: The Good, bad and ugly.
I count three goods, three bads and two uglies.
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Retail Success: Great American Home Store
After a rocky start with its online sales platform, GAHS achieved growth in eCommerce sales of 1,200 percent during the pandemic.
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Editor's Corner: When Fortune Knocks
'When Fortune knocks, open the door,' they say. But why should one make fortune knock by keeping the door shut?
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Advertising: What's Working at Retail
Advertising specialists weigh in on what's working right now to make customers comfortable, generate inquiries and increase store traffic.
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Darvin Furniture & Mattress Celebrates 100 Years
Three generations have built this top-100 single-store operation into Chicagoland’s largest furniture & mattress store.
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Editor's Corner: Should You Get On An Elevator With Me?
At Market, if you see me getting on an elevator, will you follow me through the doors or take the stairs instead?
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Editor's Corner: Patience and a Bit of Luck
Conditions change, but human nature stays more or less the same. That is a cause for optimism.
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Roby's Presents: A model for Community Service
This retail chain has an emphasis on serving local communities while being extra nice.
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Editor's Corner: A Delightful Sense of Mischief
With the passing of 2019 Furniture World lost its good friend and retail editor Janet Holt-Johnstone.
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Need To Know Guide to Consumer Financing
A close-up look at the various types, features & advantages of consumer financing plans.
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Design & Designer: It's Madcap!
Madcap Cottage's John Loecke and Jason Oliver Nixon explain how to take retail
customers on a journey.
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Editor's Corner: Your attitude Stinks Today... You're Fired!
True FRIENDLY salespeople can turn a shopper into a friend by treating their store like a home and inviting guests to visit.
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Retail Success: Jennifer Furniture
Jennifer Furniture has risen like a Phoenix following a chapter 11 bankruptcy filing in 2010 and its acquisition by Morris Holdings.
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Editor's Corner: Don't Fall Off the Roof!
How the in-store furniture shopping experience can be more like going to the emergency room than urgent care.
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Design & Designer: Lisa Mende
Interior designer, blogger, style spotter and influencer Lisa Mende shares her perspectives on uniquely southern design, new trends and more.
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Here come the lizards! Words and phrases RSAs should avoid.
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Editors Corner: Thinking About Retail Ethics
I don't see how any retailer can go wrong by keeping these principles in mind.
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Editor's Corner: Everyone Loves An Underdog
How can independent retailers compete with online behemoths and expansion hungry top-25 chains?
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Editor's Corner: "Bear of Very Little Brain"
Winnie-the-Pooh, Lael Thompson, and Things that seem Thingish.
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Editor's Corner: Do No Harm?
The desire to do business with companies that embrace an umbrella of sustainable causes is trending upward.
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Design & Designer Series: Kim Salmela
Kim Salmela doesn’t believe in making safe furnishings decisions. She says, “There are no rules. That’s the rule!”
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Editor's Corner: The Rapport Report
Rapport is the glue that binds people together in families, organizations and relationships, including sales.
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Design & Designer Series: Catina Suarez Roscoe
Furniture designer and ASFD president discusses women in our industry and the value of leaving open avenues for
creativity in product design & retail displays.
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100 Years Ago In Furniture World
Excerpts from summer 1918 issues of Furniture World about women, World War I, furniture shortages at retail
and advances in technology.
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100 years ago the word "knocker" was common furniture industry parlance (often used in Furniture World Magazine) to mean a wholesale sales rep or manufacturer's rep.
Read Every Shopper
The Answer Is a-Trendin'
Read EDITOR'S CORNER
Design & Designer: Nancy Fire
Product designer and trend expert Nancy Fire talks about consumer design preferences, color and style trends for 2018.
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EDITOR'S CORNER: Workplace harassment...
what can be done?
I’m confident that many of you have given some recent thought to updating your workplace harassment policies and education.
Read EDITOR'S CORNER: Workplace harassment...
what can be done?
EDITOR'S CORNER: Turkeys Of The
This holiday season my mind muses on season-appropriate themes of gratitude and turkeys.
With regard to gratitude, it is generally accepted that grateful people have less stress, which scientists say translates into better health and longer lives.
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Smarter, Faster, More Efficient Delivery - Part 2
Discussion of self-driving vehicles, commingled delivery models, augmented reality & more.
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EDITOR'S CORNER: Advertising That Clicks!
In this edition of Furniture World, our Point/Counterpoint duo, Bill Napier and Ed Tashjian, debate the efficacy of print vs. digital.
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Editor's Corner: Rembering Thelma Mason
62 years of service to the furniture industry.
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Design & Designer Series: Todd Bracher
An interview with award-wining designer Todd Bracher about design, consumer & retail trends.
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Smarter, Faster & More Efficient - Part 1
Run-down of the most exciting opportunities for furniture retailers coming up in the area of transportation and logistics.
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Editor's Corner: Sitting on the fulcrum
a changing industry.
Some days I come to work believing that not much has changed in our industry. Other mornings, like this one, the world seems full of possibilities.
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a changing industry.
Customer Service &
The Parable Of
The “Horrible Dib Dib”
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Editor's Corner: Make American Homes “Great Again”
Before the recent election, my friend Ed Tashjian let me know about an article he wrote, “Five Lessons Marketers Can Learn from Trump.”
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Design & Designer Series: Gary Inman
Furniture designer Gary Inman discusses design, consumer & retail trends and how to tell a story at retail.
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Editor's Corner: The Power of Coaching and Grit in Retail Sales
“The most successful retailers have been able through nurturing, to obtain and develop exceptional employees throughout all areas of their businesses - whether it be sales, administration or distribution,” says Wayne McMahon in his “State-of-the-Industry” report.
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Design & Designer Series: Jena Hall
Legendary designer talks about home furnishings design, visual merchandising and store display.
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Should You Hire A VP of Trust?
My suggestion is to look at how you and your company create trust at every touch point, and from every angle.
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Editor's Corner: The day after tomorrow?
I’m thinking about disruptive change, the type that could make furniture factories and retail stores as we know them obsolete; the kind that could do to furniture manufacturers and retailers what the last 20 years of the 19th Century did to cabinet makers.
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Would It Help?
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Design & Designer Series: Richard & Catherine Frinier
Award winning design team Richard and Catherine Frinier discuss the past, present, and future of outdoor furniture.
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EDITOR'S CORNER: Who will you be in 2016?
Since the year is new, considering, “who the hell are ya?” both personally and for your business, can be an illuminating exercise. The question is a sidewalk restatement of Socrates’ observation, “An unexamined life is not worth living”.
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EDITOR'S CORNER: Turn your banana upside down in 2016.
Is peeling a banana an apt metaphor for your retail business?
Read EDITOR'S CORNER: Turn your banana upside down in 2016.
Furniture Trends: Design & Designer - Part 1
Three generations of furniture designers at Otto & Moore reflect on furniture design’s past and future.
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EDITOR'S CORNER: You want a tiny... what?
For those of you who haven’t heard, there’s a (big) tiny home movement brewing.
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Best practices for buying, merchandising and profiting from the category.
Read Trending Accessories
Hall of Fame
For those of you who haven’t given much thought to the American Furniture Hall of Fame lately, it’s time to take another look.
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Marketing Made In America
Tips from retailers and marketing experts on how to position your company for success if you choose to promote domestically sourced furniture.
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A Positive Tipping Point For Furniture In 2015?
Read EDITOR’S CORNER
Sell More Rugs Than You Thought Possible - Part 2
More success strategies from rug experts of vital interest to retail furniture store owners, buyers and sales professionals. The discussion continues (from September/October Furniture World) with an emphasis on retail sales training programs and sales techniques.
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Sell More Rugs Than You Ever Thought Possible - Part 1
Thoughts and success strategies from rug experts for retail furniture store owners, buyers and sales professionals.
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Formula For Success: Become Relevant
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Furniture Library Debuts Hadley Court Center For Design Collaboration
The Hadley Court Center for Design Collaboration is a high tech meeting room where designers, students, manufacturers, academics, industry associations and local High Point civic and cultural organizations can collaborate on projects, hold seminars, meetings and educational events.
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Leather Education Guide -Part 3
Panel of industry retailers and manufacturers give Furniture World readers advice on how to position leather offerings for maximum sales through intelligent sales and advertising practices. A leather identification chart and glossary of terms rounds out this three part series.
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Leather Education Guide -Part 2
Panel of industry experts follows up on it’s discussion of current leather trends covered in the last issue, with leather buying facts, advice on servicing and cleaning leather, plus warranties.
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Larry Schneiderman's Eight Foot Rule
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Editor's Corner: Taming power of the small.
Often, organizational change is the result of exposure to big ideas that can transform the nature of a business and how its employees, customers and supplers interact.
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Winter Retail Lessons
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Leather Sales Education Guide - Part 1
This two-part series is a complete guide for retail owners, buyers and sales professionals that details leather features, benefits and advantages. It also includes best retail practices from a panel of industry experts.
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EDITOR’S CORNER: If It Ain’t Broke...
Retailers make myriad important decisions every day. Each of these can be a choice to tweak, alter, destroy, build, or do nothing at all.
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EDITOR’S CORNER: Those Naughty and Nice Emails.
There are cases where strongly worded communications with employees and others are required, but before you press “send”, I suggest the following five steps...
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Editor's Corner: The Best Get-Away At High Point Market
For those of you who make the biannual trek to High Point, I encourage you to visit the Bernice Bienenstock Furniture Library.
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Better Bedding & Mattress Sales: Part 11 - Oh Natural!
Part 11: Are we in the middle of a bedding revolution,
an evolution, or is it a non-starter for your operation?
Read Better Bedding & Mattress Sales: Part 11 - Oh Natural!
Editor's Corner July 2013: “Groundhog Day”
Are you a fan of the movie “Groundhog Day”? If so, you may remember the following lines which have implications for furniture retailers... "It's the same thing your whole life, wash your hands, sit up straight, don't chew with your mouth open,... Oh yea, don't drive on the railroad tracks!”
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Editor's Corner June 2013: Are You In Love With Your Customers?
Without proper attitude, even superior sales skills and impeccable product knowledge can fail to create customer buy-in. So, what is an optimal attitude for retail salespeople?
Read Editor's Corner June 2013: Are You In Love With Your Customers?
Bedding Anatomy 104: More Components
The 10th installment in our Better Bedding & Mattress Sales series continues with a close look at the latex and gel used in mattresses, their features and benefits.
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Arteriors Signs Agreement with Australia-Based Supplier Boyd Blue
Arteriors will offer a full spectrum of designs through Boyd Blue showrooms in Melbourne, Brisbane, Sydney and the Gold Coast.
Read Arteriors Signs Agreement with Australia-Based Supplier Boyd Blue
Reverie Opens Its Doors To Re-Vamped Vegas Showroom
New design reflects company’s recent rebranding and focuses on bringing technology into the bedroom.
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Bedding Anatomy 103: Foam Used In Mattresses
The 9th installment in Furniture World Magazine's Better Bedding & Mattress Sales series continues with a close look at foam.
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Charitable Giving: Sleep Train’s Focus
Sleep Train is dedicated to its community through pioneering philanthropic programs that provide at-risk youth with important material items.
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Editor's Corner: A World Of Change Coming In 2103
Thoughts about change and Furniture World's Magazine's
Read Editor's Corner: A World Of Change Coming In 2103
Charitable Giving Series: Bob’s Creative Giving
Bob’s Discount Furniture combines random acts of kindness with institutional giving in a uniquely structured charitable giving program.
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From Trash To Treasure
Habitat ReStore and Louisville area furniture stores Haverty’s and Ashley Furniture Homestores create a win-win-win for the retailers, customers and the community by encouraging furniture donations and pick up.
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Give Without Borders
Jenny & Dennis Jones offer advice to fellow retailers based on their experience helping rug weavers in India through the Alternative Education Program.
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Charitable Giving: A Hope To Dream
Interview with Kendra Maggert, Interactive Marketing Manager, Ashley HomeStores, Ltd., the first in a series focusing on furniture industry charitable initiatives.
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Dreaming Of Better Bedding Sales - Part 2
This month, our series on how to sell more higher-end bedding continues with additional ideas to help you and your salespeople create a focused and consistent marketing approach. See what the experts say about shifting the emphasis away from price by creating a plan for advertising, approaching customers, greeting them and asking appropriate questions to advance the sale.
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Dreaming Of Better Bedding Sales?
This is the first part in a series that looks at how retailers can sell more higher-end bedding. In this issue, we define the luxury bedding category, present information on customer demographics and start to look at what experts say about best sales practices.
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Special Anniversary Issue: 1870-1895 Birth Of The Modern Furniture Industry
Changes in retail and wholesale distribution, the formation of large scale furniture exhibitions and the last depression period of the 19th century helped to shape the way we do business today.
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Special Anniversary Issue: Furniture Industry In The Great Depression
This is a story of missed warning signs, failed furniture industry initiatives and impossible consumer buying behavior.
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Special Anniversary Issue: Furniture Industry In World War 2
The good, the bad and the ugly. A tale of the lead-up to the war through its end, 1938-1945. A remarkable story of difficult times in which the ingenuity of manufacturers and retailers, against all odds triumphed.
Read Special Anniversary Issue: Furniture Industry In World War 2