Spring Air Expands Customer Service Team

Furniture World News Desk on 2/11/2019

Mattress manufacturer Spring Air International announced that it continues to expand its customer service team to meet the demands of its continued growth, naming Theresa Martin customer service specialist. Reporting to Nick Bates, Spring Air president, Martin will coordinate order entry and fulfillment for the company’s national accounts, customer service and will work with Spring Air’s network of licensees on product returns.

“As we continue to grow our retail partnerships and incorporate additional licensees into our network, Theresa will be instrumental in elevating our customer care,” Bates said. “As we continue to grow our partnership with Mattress Firm and other strategic partners, it’s imperative that we have a world-class customer service team.”

Prior to joining Spring Air, Martin spent more than 26 years with home improvement retailer The Home Depot where she was a supervisor working with the company’s contractor division in process scheduling, budgeting, operations management and customer service.

“I’m excited to be part of the Spring Air organization working with our licensees and retailers to ensure we exceed their expectations at every touch point,” Martin said. Martin lives in Wakefield, Massachusetts, with her family.    

More about Spring Air International: Founded in 1926, Chelsea, Mass.-based Spring Air International is a Top 20 U.S. bedding manufacturer and widely recognized consumer brand. The company boasts of its ability to service retail customers from north to south and coast to coast in the U.S. and is produced in more than 40 countries through its international network. The company is committed to helping retailers drive business while leveraging its reputation for trust and integrity inspired by its name.