Porch and Overstock.com Partnership Offers Shoppers an Expanded and Personalized Customer Experience

Furniture World News Desk on 6/27/2018

Porch and Overstock.com recently announced their technology integration to increase customer convenience and offer a trusted way to extend a personalized customer experience post-purchase. Overstock is a tech-focused e-commerce platform where shoppers can find everything from furniture and home goods to decor and home improvement products. Through the partnership, Porch gives Overstock shoppers access to their nationwide network of over 300,000 high quality, vetted home service professionals for a fixed, upfront price.

"Today’s customers expect the option for installation and assembly services on e-commerce purchases," remarked Matt Ehrlichman, CEO of Porch. “As a result, retailers are re-imagining how to serve the heightened expectations of these customers, who may need the help of skilled professionals to install or assemble products, whether purchased in-store or online at home.”

Overstock has long focused on utilizing cutting-edge technologies to provide a personalized experience, connecting its shoppers with the right products at the right time in their lives. Porch’s Service Attach implementation allows Overstock customers to add installation or assembly services to their cart at checkout.

After purchase, customers can choose to connect with the Porch Home Assistant: an AI-enabled platform that leverages job request data (product, location, type of service, and budget) to match them with the best professional in their area, streamline communication and scheduling, and provide a personalized experience for future service needs. Once the job is complete, customers remit payment via Porch.

“Overstock is focused on using technology to help shoppers find the products they’re looking for at the right time and the right price,” said Josh Hellewell, General Manager of Overstock’s Marketplace and B2B partnerships. “Offering our customers access to post-delivery services from a trusted partner like Porch allows direct interaction to extend beyond checkout, ensuring a convenient and seamless customer experience from inspiration to installation.”

Porch’s integrated technology solution for product installation and assembly services provides Overstock shoppers with high quality, background-checked pros; competitive fixed rates and a low price guarantee; instant booking; and access to the AI-powered Porch Home Assistant.

“The bottom line is that competition is fierce for retailers these days, and it’s imperative that everyone is thinking innovatively about how to stay ahead,” added Matt Ehrlichman, CEO of Porch. “It is clear that customers want services along with the products they purchase so that they can have their task completed without hassle and headache.”

More about Porch: Launched Sept 2013 as an online home improvement network connecting homeowners with qualified professionals, Porch has grown into the industry leading partner for the home. With more than 300,000 active professionals across the U.S., Porch partners with large retailers like Walmart, Lowe’s, and Pottery Barn to provide home services fulfillment for their customers, as well as direct-to-consumer access to every home service through Porch.com. Focused on assisting customers at every stage of the “home journey” – including moving in, installations, assembly, repairs and ongoing maintenance – last year alone, the company facilitated over 2 million home-related projects, generating approximately $1 billion in revenue for small business owners and sole proprietors in specialty areas such as plumbing, roofing, electrical work, carpentry, and more.

More about Overstock: Overstock.com, Inc. Common Shares (NASDAQ:OSTK) / Series A Preferred (Medici Ventures’ tZERO platform: OSTKP) / Series B Preferred (OTCQX:OSTBP) is an online retailer based in Salt Lake City, Utah that sells a broad range of products at low prices, including furniture, décor, rugs, bedding, and home improvement. In addition to home goods, Overstock.com offers a variety of products including jewelry, electronics, apparel, and more, as well as a marketplace providing customers access to hundreds of thousands of products from third-party sellers. Additional stores include Pet Adoptions and Worldstock.com dedicated to selling artisan-crafted products from around the world. Forbes ranked Overstock in its list of the Top 100 Most Trustworthy Companies in 2014. For more information, visit www.Overstock.com.