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ROLAND CRISTAN 951-880-6691 ROLAND.CRISTAN@YAHOO.COM


MANAGEMENT


• Executive Manager with comprehensive experience in work scheduling, staffing, supervisory tasks (coaching, guiding, counseling, administering discipline) and the facilitation of data collection and reporting related to performance.

• Skilled at leading people to develop analytical, decision-making, and problem-solving skills to create an empowered workforce.

• Particularly strong in conveying a sense of urgency while being able to multi-task in a fast-paced environment and being results orientated.

• Experienced in collecting value-added data through systems and reports to track performance and align against goals.

• Effectively communicate upwardly and laterally on all essential matters using the proper written or verbal medium.

• The ability to motivate, mentor, coach and influence people; how to give effective feedback, with follow-up for results; and the ability to work effectively in a networking structure.



ADDITIONAL KEY AREAS OF EXPERTISE


Relationship Building Time Management Computer Proficient
Vendor Relations Budgeting Team Building
Creative Recruiting Market Analysis Staff Development


Work Experience




Macy’s Logistics and Operations 2006 - 2009
Furniture Repair Department Manager

• Developed a furniture repair team that consisted of existing Macy’s associates, Robinson’s May associates and W.J Conlon & Son’s associates to become one productive team.
• Evaluated and authorized expenses to ensure cost effectiveness of all purchases.
• Collaborated with the management team to align all processes and procedures, identifying opportunities to strengthen area performance and executing improvement initiatives.
• Conducted vendor clinics on damaged/defective goods along with vendor representatives to determine the most effective procedures and processes.
• Evaluated performance, made salary recommendations, and administered disciplinary actions consistent with company policy.
• Developed an expansion plan to establish standardized operational procedures to maximize quality control, vendor reviews and repair processes.
• Facilitated product knowledge training classes for customer service and delivery personnel.
• Identified action plans to reduce payroll expense by streamlining process and improvement flow.
• Provided process improvements through the use of six-sigma methodologies.
• Assisted in supporting facility KPI’s which consistently met/exceeded established goals, including but not limited to safety, quality, production and maintenance.
• Maintained daily reports that are established to measure daily, weekly and monthly KPI’s.
• Ensured all accident investigations, reporting and safety were complete, accurate and timely.
Key Accomplishments
• Was recognized as District Manager of the Quarter in 2007 for the best turnaround of a group of 26.
• Established an effective relationship with vendor representatives.
• Re-aligned the complete department for future growth.


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W.J Conlon & Son’s 1991 – 2006
General Manager

• Developed plans for the efficient use of materials, equipment and employees.
• Created a climate of open communication and innovation to generate ideas for improvement.
• Analyzed problems, identified solutions and recommended and implementing methods, procedures and techniques for resolutions.
• Responsible for control of all budget line items and investigating all avenues to exceed and improve the division’s bottom line.
• Participated in continuous improvement efforts in the facility as well as the overall Logistics Network on an ongoing basis to improve daily.
• Established the identification of quality improvement and cost reduction programs.
• Managed work schedules (vacation, holidays) for hourly and salaried non-exempt employees.
• Executed Company policies and procedures, plant wide safety rules and employee rules of conduct.
• Implementation and achievement of division’s goals and objectives, made sure they were communicated to all levels of production.
• Responsible for the maintenance of safety and OSHA standards for the facility to ensure proper and legal use/disposal of all items within governmental regulations.
• Evaluated and prioritized the daily shift workload demand and made plans for the proper execution and manpower/equipment was utilized.

Key Accomplishments
• Was recognized by the owner as the most valuable asset in my Division.
• Received 12 awards for outstanding performance while achieving the yearly top producer’s team award 12 times within 15 years.



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EDUCATION


• Six Sigma Overview, Macy’s Department Stores, 2006 – 2009
• Mohawk Leather / Upholstery Repair Training, 1990 , 1998
• Mohawk Wood Repair Training, 1992 , 1998
• Full knowledge of Microsoft Office applications in Word, Excel, and Access.


Available for Travel or Relocation
References Available upon Request






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