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Mark S. Chabra mchabra@aol.com

SUMMARY

Senior Executive, Administrative Services, certified Six Sigma Black Belt with extensive experience in operations, supply chain and expense reduction. Strong service score focuses in transportation and home delivery logistics for a Fortune 100 company. Demonstrated business leadership and proven sales growth in consumer big ticket items with proven profit results. Known for the ability to synthesize ideas into actionable plans and positive results.

PROFFESSIONAL EXPERIENCE

Macy’s Logistics & Operations, Inc. 1984-2009
Vice President - Administration Raritan DC, Edison, NJ (2008-2009)
Provided administrative support, inventory, expense management, security and six sigma programs for furniture and bedding facility servicing Northeast region.

o Improved expense control and met plan goals, during 15% annual sales decline by requiring that management own individual budgets.
o Expanded management’s knowledge of expenses by providing regional reports and led training at all levels of the organization.
o Achieved plan following an initial monthly loss of $400K. Accelerated timeliness of reporting to provide actionable data.
o Improved accuracy by 20% using associate training and optimized results of quarterly self audit.
o Achieved corporate targets for stock available for first time in two years.
o Created payroll productivity modules using Six Sigma data collection and productivity metrics. Time studies implemented to achieve accuracy.

Vice President - National Home Delivery Operations, Secaucus, NJ (2006-2008)
Created corporate position for setting plan targets and service metrics, negotiated national carrier contracts and acted as the liaison between facilities and selling divisions, reported to EVP-Logistics.

o Led facility design for reverse auctions that resulted in $5M in annual savings.
o Instituted 5-Star Delivery Expert Program. Improved Service Scores from mid 70% to 94% and convinced selling divisions to market delivery as value added service.
o Lowered driver team turnover by 25%. Addressed disparities in driver revenue. Designed rewards to driver based on productivity which increased their earning capacity.
o Led team in achieving plan goals. Actions taken resulted in first ‘on plan’ result since 2003.
o Received award for Process Team Achievement of the year in 2007.

Vice President - National Furniture Protection Plans, Edison, NJ (2005-2006)
Revised protection plan program in 2005 with merger of new subsidiary, reported to EVP Administration. Redesigned sales support network and upgraded legal compliance.

o Within first 90 days of merger was cited for achieving the first profit to plan results in three (3) annual report periods.
o Collaborated with Law Department reviewed and updated all contacts, point of sale material and training manuals to be in compliance with current corporate oversight.

Vice President - Operations, Edison, NJ (2004-2005)
Managed stock operations in support facility serving the northeast for Macy’s and Bloomingdale’s.

o Achieved plan for high volume stock operations and inbound receiving.
o Installed on time/budget RF associate scanning created systemic productivity program.

Six Sigma Black Belt, Edison, NJ (2001-2004)
Utilized the Six Sigma methodology identified and completed approximately 8 enterprise wide projects. Emphasis was on national projects requiring cross-functional deployment and strategies.

o Analyzed return rates and workroom strategies, determined the pre-delivery preparation methods that are still being used in the system, which saved $2M in the first year.
o Improved defect reduction by 10%. Projects reviewed by a Master Black Belt and financial results approved by Finance Division.

Director – Administration, Federated Logistics, Edison, NJ (1984-2001)
During merger with new subsidiary, coordinated computer systems and logistics network in their Reservation and Delivery Systems. Created guidelines and staff to administer a new corporate Furniture Protection Plan division to optimize program and drive sales growth.

o Created the corporate position to sell big ticket protection plans to consumer in 1994.
o Trained and developed 600 associates and 6 regional sales managers in four new plans and consolidated service under single provider. Resultant sales increased from $8M to $20M in four years. Profit margins of 45% provided to selling divisions.
o Developed 1995 internal process strategy for merging Northeast divisions which resulted in elimination of 23% of warehouse space and all subsequent costs.
o Installed next day/every day promotional bedding delivery that resulted in a 20% reduction in redundant stock and produced competitive value added sales process.
o Created regional delivery network for eastern seaboard. Added cross dock and JIT processes resulting in exceeding merger savings goals by 20% to initial estimates.

ADDITIONAL EXPERIENCE

Vice President Operations, W&J Sloane, Inc., NYC, NY
Led retail teams to meet or exceed P&L results, set internal warehouse standards, negotiated union contracts for various bargaining units and directed human resource department for a furniture retail company with sales of $40M employing approximately 600 associates.

SPECIALIZED TRAINING AND SKILLS

Macy’s Leadership Institute Certified Six Sigma Black Belt (GE Mentor)
Crisis Management Negotiating Skills
FTC/Insider Trading Managing the Workplace
Sexual Harassment Diversity in the Workforce
Visio Graphics Minitab Statistics

EDUCATION

BA, New York Institute of Technology, Westbury, LI, NY



Business Plans, Capital Budgets, Consulting, D2C, DMAIC, DMAVD, EDI, GPS, Kaizen, Operating Forecasts, RF, Sales & Marketing, Seminars, Standard Practice, Strategic Analysis, User Guides

 
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