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Peter Jon Schlosser
108 Furnifold Street
Morganton, North Carolina 28655
828.408.3162, 828.432.5180
info@furniturexquisite.com

***PLEASE VISIT ME AT WWW.FURNITUREXQUISITE.COM***

PROFESSIONAL EXPERIENCE:

Profitability Consulting Group, March 2004 – Present

>On-site Backend Operations Consultant, specializing in teaching advanced furniture repair for dozens of retailers in the United States and Canada. My objective is to reduce parts and even exchanges and ultimately eliminate costly customer allowances and clearance. It is critical to raise first-time delivery ratio to 98% by either implementing or dramatically improving product inspection to meet the expectations of the customer.

>Using a hands-on approach, I have taught hundreds of technicians advanced skills necessary to create quality, invisible and durable repairs althewhile repairing actual retailer DBR/Clearance. I provide your technicians with the information, skill, and confidence to master burn-ins, relacquering, color matching, crushed corners, loose/missing veneer, misfitting components, marble/stone repair, cross grain scratches, parts fabrication, glazing/faux graining, hand painting and carving.

> The total cost of my services is typically offset during my visit by returning your your NAS and DBR stock to first quality.

FurnitureXquisite, January 2005 - Present

>President/Owner of successful online furniture outlet specializing in luxury high-end furnishings. Purchase and restore high volume of conditioned merchandise to first quality and re-sell to maximize GMROI. Manage all elements of operations including internet sales, interior design, customer service, accounts payable/receiveable, purchasing, and inbound/outbound logistics.

Provincial Government of Manitoba, Canada, January 2007

>Recruited as a Subject Matter Expert for a training film sponsored by the Canadian Government to help teach immigrants basic repair skills. Involved working with a full production camera crew and "starring" as the film's lead. Process involved casual interview format with completely extemporaneous responses.

Highland Repair & Refinishing, June 1999 – March 2004

>Owner and operator of a full-service, high-quality repair shop capable of any repair regardless of severity or scope.
>Enormous importance placed on customer satisfaction and prompt turnaround.
>Managed the day-to-day business operations as well as tax matters.

FurnServe, Inc., October 1996 – June 1998

>Operations manager for a third-party back-end operation designed to allow small retailers forgo the need for a warehouse.
>Coordinated interstate logistics for several retail outlets.
>Managed all customer service issues, both from the retailer standpoint and the customer standpoint.
>Implemented and maintained tight quality control to reduce even exchanges and cancelled deliveries (there were none, ever).

Boyles Furniture, October 1993 – October 1996

>Repair manager supervising a staff of seven highly-skilled individuals handling as many as thirteen thousand repairs per year.
>Intense cooperation between departments of this multi-million-dollar operation to satisfy customer problems and resolve quickly any issue regarding customer satisfaction.
>Maintain and update a large variety of materials and machines to keep the shops running efficiently and safely.

EDUCATION:

Pennsylvania State University, June 1989, Bachelor of Arts, Communications.

Art Institute of Pittsburgh, 2008-09, Interior Design; Phi Theta Kappa.

OTHER ACHIEVEMENTS:

Published several times in Furniture World magazine;
Published several times in Furniture/Today’s Retail Ideas issues.

 
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