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John W. Hubben
(704) 634-8638 124 Wild Iris Lane
jhubben@gmail.com Mooresville, NC 28117

Personable, dynamic Executive Officer with 25 years of experience providing the business-critical balance of Leadership, Operations and Sales expertise proven to inspire individuals to provide outstanding customer service while achieving organization-wide quality improvement, profitability and growth.

Leadership – Operations – Sales Expertise

• Fiscal Strategic Manager with proven ability to reduce costs and improve the bottom line
• Innovative Salesperson & Marketer experienced in optimizing existing revenue streams and identifying new ones
• Experienced Change Management Leader skilled in identifying and implementing process improvements designed to reduce expenses and improve quality


Professional Experience

Southern Accents Woodworking, Inc – Locust, NC Jan 2007 – Present
President/Owner – Manage and participate in design, construction, finishing and installation of high quality custom cabinetry for residential, commercial and educational applications. Oversee all elements of operations, administration, and customer service, working directly with clients, managing construction, purchasing, scheduling, finishing and installation of completed projects. Business is in the process of being liquidated due to insurmountable economic conditions.


Francesco Molon – High Point, NC Nov 2002 – July 2006
Vice President of Operations – Responsible for all U.S. operations of high-end Italian furniture manufacturer, running the stateside division financially and operationally independent of the Italian factory. Provided ongoing strategic direction to Italian owner. Maintained full P&L responsibility with oversight of 18 independent sales representatives servicing over 500 active domestic retail and designer accounts; coordination of all shipments from Italian manufacturing facility; and management of domestic warehouse and office operations.

Leadership, Operations and Sales Achievements

• Developed strategy/plan/budget to open company-owned retail/to-the-trade showroom focusing on architectural elements, kitchens, flooring and furniture product lines
• Improved logistics of container shipments from factory in Italy; streamlining warehouse and office operations, improving customer service response time and profitability by decreasing ship times and incidents of in-transit damage
• Developed “quick-ship” program that has successfully increased sales performance through operational improvements that ensure top selling groups are available for shipment from U.S. offices in just two weeks.


The HomeCo. – Statesville, NC Mar 2000 – Jul 2002
Vice President of Operations – Responsible for all store operations, distribution, warehousing, delivery, customer service and human resources for high-end furniture retailer with 180 employees and a multi-location $41MM delivery budget. Responsible for all new store openings and operations during rapid expansion, including site selection, lease negotiations, hiring of store and operations personnel and implementation of systems and procedures.





The HomeCo. - continued
Leadership, Operations and Sales Achievements
• Developed and implemented a Centralized Distribution Strategy that enabled the closing of two facilities and saved more than $1MM annually while improving the speed and quality of deliveries
• Implemented store level performance management system and store staffing plans that held managers accountable for achieving sales objectives by tying increases and bonus to performance against objective
• Developed innovative staffing plans that significantly reduced salaries and wage expense at store and warehouse locations without impacting performance or customer service.
• Developed and implemented Corporate HR and Benefit strategy; wrote employee handbook and orchestrated transition between benefit and payroll providers
• Developed aggressive expense budgets for two warehouse operations and came in under budget
• Developed and maintained in-depth review system for all direct reports


Boyles Distinctive Furniture – Hickory, NC Oct 1995 – Mar 2000
Vice President of Moving and Storage Division – Responsible for customer service, distribution and warehouse operations and the management of 150+ employees

Leadership, Operations and Sales Achievements
• Significantly reduced number of outstanding customer service issues by improving quality and reducing time required to close on customer service problems by 10%
• Developed quality-based report card for distribution center with detail to team, driver, and trip level
• Implemented a daily tracking system to ensure monthly shipping goals were achieved, contributing to the company exceeding sales goals for the first time in five years

Dun & Bradstreet, Greensboro, NC Jun 1985 – Jan 1995
Director of Customer Support – Responsible for management of 175 sales and customer support associates in nine district offices. Positions preceding promotion to Director Level: Regional Data Center Manager, Project Manager, Headquarters Staff Intern, Divisional Manager and Business Analyst.

Leadership, Sales and Operations Achievements
• Developed revenue opportunities with new and existing customers to exceed sales goal
• Identified revenue opportunity and created profitable new service to satisfy a customer’s unique needs which now generates more than $10MM additional revenue annually
• Developed new and effective selling strategy to improve sales of existing product line by effectively demonstrating to individual customers how they could benefit from “high risk services”
• Reduced turnaround time on customer credit report inquiries from two weeks to three days while improving quality of reports. Dubbed “Operation Clean Slate,” this three-day response time was incorporated into a company-wide performance standard

Wilmington Trust Company, Wilmington, DE Jun 1984 – May 1985
Management Training Program


Education

University of Delaware, Newark DE, BS Finance, 1984

 
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