Spring Air Expands Customer Service Team

Furniture World News Desk on 7/17/2018

Mattress manufacturer Spring Air International reports that it is expanding its customer service department to meet the demands of its ongoing growth, appointing Taylor Lahiff as customer service coordinator. Reporting to Spring Air President Nick Bates, Lahiff will oversee order entry and fulfillment for national accounts, customer service and work with Spring Air factories on product returns.

“We’re very excited about the skill set Taylor is bringing to Spring Air, our retail customers and factory partners. Our business is growing, and we’re in the midst of bringing on new licensees more strategically aligned with our focus. That, coupled with our recent rollout with Mattress Firm, requires us to have a best-in-class team to exceed our partners’ expectations,” Bates said.
Lahiff has spent most of her professional career in the education sector, most recently as an executive with EDCO, a Bedford, Massachusetts, collaborative overseen by 16 Boston-area school districts that provides a range of services for educators, students with disabilities, at-risk students, and the like.

Earlier in her career, she worked with Sodexo, the company that operates dining hall services at Bridgewater State University in Bridgewater, Massachusetts.

A resident of Waltham, Massachusetts, Lahiff is a graduate of Bridgewater State, where she earned a bachelor’s degree in history and special education.

More about Spring Air International: Founded in 1926, Chelsea, Mass.-based Spring Air International is a leading U.S. bedding manufacturer and widely recognized consumer brand. The company boasts of its ability to service retail customers from north to south and coast to coast in the U.S., and is produced in more than 40 countries through its international network. The company is committed to helping retailers drive business while leveraging its reputation for trust and integrity inspired by its name.