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Furniture Medic's White Glove Service Pampering Customers while Saving Retailers Money

Furniture World Magazine


Furniture Medic, the world's largest furniture repair and restoration company, is partnering with furniture retailers to offer consumers better service while saving retailers money. With the "White Glove Service" customer's furniture deliveries are accompanied by a Furniture Medic professional who will un-pack and assemble the furniture and inspect pieces for any manufacturer defects or shipping damage. Already partnering with a major department store in Canada, Furniture Medic's goal as an ambassador of the retailer is to keep the furniture in the customer's home whenever possible. "Having someone from an independent company inspect the deliveries increases their credibility and encourages a higher level of trust from the customer," said Barbara Freake, Business Leader of Furniture Medic in Canada. "If a Furniture Medic technician notices a small defect that they can fix, the customer is more likely to let them fix it than they are to send it back for a whole new piece of furniture." Becoming an extension of the retailer's sales staff, Furniture Medic professional technicians address any concerns the customer may have on the condition and future care of their new furnishings. Decreasing returns of items with minor damage is just one of the ways the "White Glove Service" can save retailers money. Furniture Medic technicians can alert retailers to manufacturer defects that are causing problems with their product. When a piece is severely damaged in delivery and cannot be repaired, Furniture Medic experts will take on the responsibility of contacting the retailer to correct the situation. This keeps customers calm and can restore their faith in the retailer. On top of saving retailers money, Furniture Medic experts also offer convenience to the customer. After a delivery is un-packed, set up and inspected, Furniture Medic will cut down all packing material and remove it from the customer's home. A customer is very likely to buy again after having such a positive and seamless experience. Founded in 1992, Furniture Medic has more than 600 franchise locations across the United States, Canada and Europe. Furniture Medic is part of the ServiceMaster Consumer Services network, which is headquartered in Memphis, Tenn., and includes eight market-leading companies that provide a range of residential and commercial services. The other companies include TruGreen-ChemLawn, Terminix, American Home Shield, Rescue Rooter, ServiceMaster Clean, Merry Maids and AmeriSpec. For more information on mobile furniture repair and restoration, visit the Furniture Medic Web site at www.furnituremedic.com or call 1-800-877-9933.

Furniture World is the oldest, continuously published trade publication in the United States. It is published for the benefit of furniture retail executives. Print circulation of 20,000 is directed primarily to furniture retailers in the US and Canada.  In 1970, the magazine established and endowed the Bernice Bienenstock Furniture Library (www.furniturelibrary.com) in High Point, NC, now a public foundation containing more than 5,000 books on furniture and design dating from 1620. For more information contact editor@furninfo.com.