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Kingsdown Turns To 14-Year Company Veteran To Lead New Quality Control Initiative

Furniture Industry News Update - Furniture World Magazine
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Article Summary: Michael Carter will be responsible for Kingsdown’s Total Quality Management program.


Top 10 bedding producer Kingsdown Inc. reported that it has promoted Michael Carter to director of quality systems. Carter will be responsible for Kingsdown’s Total Quality Management program. Implemented in 2007, the program aims to refine the standardization among all Kingsdown plants and the scope will now be expanded to better integrate the sales and marketing departments into a single quality system.

“We’re adding several new initiatives with a heavy emphasis on product development. At the same time, we’re streamlining the reporting structure to eliminate red tape and improve communication among the divisions at Kingsdown,” said Vice President of Manufacturing John Farnham. “Michael will focus on all aspects of the program with the help of a cross-functional support team. Our goal is a leaner program with 100% involvement from all employees.”

Carter has risen through the ranks since joining Kingsdown in 1998. Most recently he served as international operations manager, working directly with licensees around the world to train them on the correct quality and construction methods required by the company. Carter will maintain his international responsibilities, but will now oversee the quality system at Kingsdown’s domestic facilities as well. Previously, he led manufacturing operations in the United Kingdom, prior to that he ran the research and development division in Mebane. He also served as assistant plant manager in Lakeland, FL and began his career at Kingsdown as a production line coordinator in Winchester, VA.

“Michael has a tremendous understanding of operations and quality control, and he’ll be an excellent liaison among our facilities,” said Kingsdown President and CEO Frank Hood. “In fact, Michael has worked in more Kingsdown facilities than almost any other manager, making him the ideal person to keep all our plants operating in unison. He has already excelled in this role on an international level and we believe he can only strengthen our operations in the U.S.”

Carter currently resides in Mebane, NC, with his family.

Kingsdown, Inc. founded in 1904 and headquartered in Mebane, North Carolina, USA is a manufacturer of premium mattress systems serving leading retailers across the United States and in more than 20 countries. Each product is manufactured using handcrafted techniques combined with state‐of‐the‐art research, materials and equipment. Research and development, training and distribution facilities, as well as two manufacturing facilities, are also headquartered in Mebane. International offices are located in Bangkok, Thailand and Tokyo, Japan. Additional manufacturing and distribution centers are located in Winchester, VA; Muskogee, OK; Lakeland, FL; Stockton, CA; Toronto, Calgary and Vancouver, Canada; Kuala Lumpur, Malaysia; Istanbul, Turkey; and Melbourne, Brisbane and Perth, Australia. For more information, visit www.kingsdown.com.
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