Weekly Furniture Management Tip # 151 - A Good Leader...

Furniture World News Desk on 8/1/2014

by V. Ray Morefield, President
Common Goals, Inc.

A GOOD LEADER RECOGNIZES THAT SERVICE... 

1. is more than responding in a positive manner to customers 
   
   
2. is being in step with the marketplace
   
   
3. is keeping your place of business in a manner that customers are proud to have the product in their home 
   
   
4. is offering options in price and quality
   
   
5. is one-stop shopping 
   
   
6. is knowing and sharing competitive features and benefit
   
   
7. is obtaining products or information on SKUs that are not in current inventory
   
   
8. is following up with the customer before they contact you
   
   
9. is referencing customers to another associate if the salesperson finds it difficult to close the sale
   
   
10. is keeping promises
    
    
11. is respecting time and property when delivery personnel enter the picture 
    
    
12. is inviting in-depth knowledge of customer needs, wants and personalities
    
    
13. is following with written reflections of appreciation following completion of transactions
    
    
14. is attitude, inflection of voice and the use of interrogatories 
    
    
15. is meaningful when both parties benefit
    
    
16. is encouraging customers to realize the benefit of selecting quality
    
    
17. results in an organization's most profitable transaction - i.e. repeat sales
    
    
18. has merit when customers benefit but also when margins are protected 
    
    
19. is not only location and hours of operation but consideration of your associates
     
20. not only takes into consideration the relationships with customers but also associates, vendors and community leaders
    
    
21. is more than addressing customer's needs and wants. It includes meeting personal, financial and legal obligations to ensure the perpetuation of a viable enterprise.
    
    
22. is exceeding expectations with customers and business associates with whom you work daily.

These weekly “Monday Morning Management Tips” are jointly provided by both Common Goals, Inc and Furniture World.

About Ray Morefield: Ray Morefield has been affiliated with leading corporations in the furniture, housewares , hardware and coatings industries. He has also served in an advisory capacity through his company Common Goals, Inc. Comments about these weekly tips can be directed to Ray via in care of editor@furninfo.com.